SAP – After Sales Service Management (Part 1)

SAP – After Sales Service Management

Winning new customers and retaining existing ones are vital to successful business growth and profitability. As a result, your organization needs to maintain a high customer satisfaction level.

Customer service representatives are your face to the market. Interacting with customers on a daily basis, they need appropriate tools in order to address questions and resolve issues quickly and effectively while maintaining your service cost targets.

The SAP After Sales Service Management application can help you accomplish these objectives by allowing you to efficiently administer customer warranties and service contracts and manage service calls.

This course includes the following:

Sales – AR:  Controls sales quotes, sales orders, deliveries and invoices

Manage service contracts

Create service calls and service tickets

Enable a knowledge database of problems and resolutions to facilitate customer service

Enable customer tracking across interaction

Course Information

Course Instructor

juan sanchez Author

Passionate, determined and dynamic HR practitioner at your service