Winning new customers and retaining existing ones are vital to successful business growth and profitability. As a result, your organization needs to maintain a high customer satisfaction level.
Customer service representatives are your face to the market. Interacting with customers on a daily basis, they need appropriate tools in order to address questions and resolve issues quickly and effectively while maintaining your service cost targets.
The SAP After Sales Service Management application can help you accomplish these objectives by allowing you to efficiently administer customer warranties and service contracts and manage service calls.
Sales – AR: Controls sales quotes, sales orders, deliveries and invoices
Manage service contracts
Create service calls and service tickets
Enable a knowledge database of problems and resolutions to facilitate customer service
Enable customer tracking across interaction